Refund policy
Last updated October 6, 2026
Failed songs
Credits for songs that fail, including requests a model's safety filter blocks, or that you cancel before they finish, are returned to your balance automatically. A finished song is not refunded because of how it sounds, so test ideas with a cheaper Lyria 3 clip first.
Credit packs
Unused credit packs can be refunded within 14 days of purchase. Contact us from the email address on your account.
Subscriptions
You can cancel at any time; the plan stays active until the end of the paid period. If you were charged for a renewal you did not intend and have not used its credits, contact us within 7 days.