# Refund policy

Last updated October 6, 2026

## Failed songs

Credits for songs that fail, including requests a model's safety filter blocks, or that you cancel before they finish, are returned to your balance automatically. A finished song is not refunded because of how it sounds, so test ideas with a cheaper Lyria 3 clip first.

## Credit packs

Unused credit packs can be refunded within 14 days of purchase. Contact us from the email address on your account.

## Subscriptions

You can cancel at any time; the plan stays active until the end of the paid period. If you were charged for a renewal you did not intend and have not used its credits, contact us within 7 days.